Terms & Conditions

AGE REQUIREMENTS
All drivers must be a minimum of 23 years of age.

DRIVER’S LICENCE/ DOCUMENTS
Drivers must have a valid license held for at least one year. An International Driving License is required by Greek Law for all renters that are not citizens of the European Community or who do not have a European Drivers permit. Driving License in characters not readable in English or Greek must be accompanied by an International Driving License.Passport or Visa (for drivers outside of European Union) required for the validity of the rental contract.

TRAFFIC FINES AND/OR ADMINISTRATIVE SANCTIONS
All tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, are borne solely by the renter. Even if any administrative sanction is not disclosed to our company by the end of the rental period (contract), the violation will be charged to the renter.

INSURANCE
All authorized drivers are covered against and/or with:

• Damages from Fire to the rented vehicle
• Liability Insurance to Third Party death, injury, and property
• Collision Damage Waiver
  • You are covered against damages caused from Third Parties. Also, all vehicles are subject to liability and fully comprehensive automobile and property damage insurance (for third parties, up to 1.300.000,00 € for persons and up to 1.300.000,00 € for damaged properties).
• Full Damage Waiver
  • With FDW you are fully relieved from the responsibility for any damage on the body of the car Insurance also covers damages caused in an event of fire and  of glass and/or window break.
• Personal Accident Insurance
  • In case of an accident, all passengers are covered for bodily injuries or death.
• Theft Protection Cover
  • In case the car is stolen, you are relieved from the responsibility.

Coverages are subject to General Terms of Best Hellenic’s insurance contract with its Insurer.

In the unfortunate event of an accident you should contact us immediately and sign an accident report from our Insurance Company. Without this report the renter is responsible in full for the repairs. With this report the renter is fully covered for damages caused on his vehicle (see exceptions). No unauthorized repairs should be made. For every accident there is a 100,00 € fee for File Processing.

The insurance is valid and cover you only for the period booked and indicated on the Rental Agreement. Please call us in order to amend your Rental Agreement. An extra fee may apply, in accordance with section RENTAL DURATION.

Exceptions to Insurance Coverage:

• For negligent or drunk driving, driving under influence of drugs or on unauthorized roads, non-asphalt roads, driving to prohibited areas/countries, obvious acts of disregards to the vehicle. In these cases, the renter will be responsible for the full amount of the repairs.
• For accidents caused by a Driver not declared in the Rental Agreement.
• For damages caused in the interior, in the cabin, and the roof of the car, and/or damages caused by negligence and disuse of the car.
• Theft Protection Insurance will not cover personal items.
• Theft Protection Insurance is not valid in case of renter’s negligence or culpability (e.g. car keys left on car’s ignition).
• Wheels and underside are not covered in case of off road and negligent driving.
• In case you ferry the car off the island of Crete.

FUEL POLICY
The vehicle is delivered with a certain amount of fuel (always marked on the car rental agreement), and the renter has to return the vehicle with the same level of fuel , or pay the difference.

RENTAL DURATION
Minimum rental period is 2 days. Up to one (1) hour delay in return is free of charge. For delay of more than one hour, one day rate will be charged.

TAXES
All rates include 24% Value Added Tax.

24 HOURS ROADSIDE ASSISTANCE ALL OVER CRETE

A 24/7 road assistance and service is provided all over the island.

MAINTENANCE AND CLEANING

All our vehicles are controlled prior to delivery, so you can be sure to collect a perfectly maintained and cleaned car.

EXTRA SERVICES

1. ADDITIONAL DRIVER

Each additional driver costs 4,00 € per day, for a maximum of 2 additional drivers per car.

2. BABY AND CHILD SEATS

   Just inform us about the age and weight of your little member(s) of the family so we can provide the suitable type of seat. Each seat will cost you 4,00 € per day.

3. ROAD MAP OF CRETE / GPS SAT NAV

   A fully detailed Road Map of Crete is provided free of charge for all rentals. In case you need a GPS Sat Nav unit, you can reserve it with a supplement of 4,00 €/day.

4. WHEEL INSURANCE

   You can fully insure your car wheels in case of destruction for 5.00€/day.

DELIVERY AND COLLECTION
For the majority of destinations listed on our online system there are no extra charges for deliveries and/or collections. For locations in which an extra delivery/collection fee applies, it is already calculated through our online reservation system. Feel free to contact us for more information. After-hours delivery and collections (21:00 – 08:00) are subject to a 20,00 € charge, also calculated through our online reservation system.

All cars are available for one-way rentals, provided that such arrangement is made through our online reservation system or a phone reservation and confirmed on the rental agreement. An extra charge may apply, please contact us (see also section DELIVERY AND COLLECTION).

CAR GROUPS
In cases of overbooking, we reserve the right to provide a similar car model of the same Group and/or to upgrade you to a higher Group without extra charge.